Lemans Toyota adheres to the Australian Privacy Act (1988) (Cth) which includes the 13 Privacy Principles included in the Australian Privacy Act. A copy of the Australian Privacy Principles is available from our office or from the Office of the Australian Privacy Commissioner (www.oaic.gov.au).
COLLECTION OF PERSONAL INFORMATION
Toyota collects information from customers that is required to deliver products and services to them. The kind of information collected will vary and depend on the product or service required. The personal information collected may include identifying information including name, address, telephone number, car registration, driver licence, warranty and service information and any financial information required to assist with a loan or insurance.
There is also information collected for the purpose of compliance with lawful obligations that are required or authorised under law.
Lemans Toyota usually collects information from customers directly, when customers complete applications, on-line surveys, marketing campaigns and product research. We may also collect information from customers or potential customers over the telephone, when they attend our show rooms or on-line or through participation in social media.
Lemans Toyota will not collect personal information about a customer unless they have consented or it is required or authorised by law.
USE OF PERSONAL INFORMATION
Lemans Toyota uses customer information to provide services and products.
Lemans Toyota also uses information for a purpose that customers would reasonably expect the information to be used, such as billing, delivery of products, or debt collection.
Lemans Toyota also uses personal information to comply with any requirements under law such as registration of vehicles and administration of insurance claims with third parties.
Customers are not obliged to provide personal information to Lemans Toyota. However if a customer refuses to provide information, we may not be able to assist with products or services.
In the course of providing customers with products or services, we may collect personal information from someone other than a customer, including third parties, for example, as part of a credit background check. In these circumstances, we will notify the customer as soon as practicable or take such other steps that are reasonable in the circumstances.
We may use personal information to promote our products and services, conduct market research or provide customers with direct information about our products and services by email, SMS, MMS, bulk mail, social media and other direct marketing technologies. A customer's consent will have been obtained prior to using information in this way, unless a customer would reasonably expect us to use or disclose that information.
All customers have an opportunity to opt out of our direct marketing programs.
If a customer prefers not to receive any communications from us about our products and services, we will act on such a request as soon as a customer has advised us by email or telephone.
DISCLOSURE OF INFORMATION
Lemans Toyota discloses information for the purpose for which it was collected. This includes the delivery of products and services to customers including Toyota Finance, Insurance, car registration (Vic Roads), Motor One.
Lemans Toyota will not disclose information without consent unless required or authorised by law. For example, information will be disclosed if it is requested under subpoena, or by entities such as the Australian Tax Office, the State Revenue Office.
Lemans Toyota may disclose customer's personal information to its parent companies located overseas (based in Japan - please identify). We will endeavour to obtain a customer's consent for this disclosure (where applicable), unless such disclosure is required or authorised under Australian law.
STORAGE OF PERSONAL INFORMATION
Lemans Toyota ensures that customer information is stored securely and is protected from misuse, interference and loss, and from unauthorised access, modification or disclosure. Some information is electronically stored on our secure server. Some information is also retained in hard copy and is stored securely. Where informant is no longer needed, we take reasonable steps to destroy or de-identify the information.
ACCESS TO PERSONAL INFORMATION
If a customer would like to access personal information held about them by Lemans Toyota, we will, upon request provide that information, unless under law we are required or authorised to refuse to give you access to that information.
If a customer would like access to personal information, our Customer Services Manager (identify a contact person).
COMPLAINTS OR CONCERNS
If a customer obtains access to personal information and identifies any information that is out of date, the customer may request a correction. Lemans Toyota will take all reasonable steps to correct the information to ensure it is accurate, up to date, relevant and not misleading.
If a customer wants to make a complaint or discuss how information is collected, used or stored, they can contact:
Steven Bailey 03 8363 3000
Lemans Toyota Deer Park
Le Mans Toyota - Deer Park is part of the OneToyota network of Toyota organisations in Australia (each a OneToyota organisation), comprising:
- authorised Toyota dealers in Australia;
- Toyota Motor Corporation Australia Limited;
- Toyota Finance Australia Limited;
- Aioi Nissay Dowa Insurance Company Australia Pty Ltd trading as Toyota Insurance; and
- Toyota Western Australia (comprising Prestige Motors Pty Ltd as trustee for the Prestige Toyota Unit Trust and Eastpoint Pty Ltd).
Le Mans Toyota - Deer Park and other OneToyota organisations collect and share with each other customer and guest information, including data collected from Connected Services, to provide you an integrated OneToyota guest experience, such as allowing you to be known across the network regardless of which OneToyota organisation you deal with and to provide you with products, services, information and assistance, respond to your enquiries and help keep your information up to date. Your information may be disclosed to OneToyota network service providers in Australia and overseas for these purposes.
OneToyota organisations may send you marketing to inform you about products or services, special offers, promotions and events that may be of interest to you. These marketing communications may include joint promotions with promotion partners, and may be sent to you using any contact details provided by you, such as post, phone, email or SMS.
Your consent to receive marketing from a OneToyota organisation will be deemed to be ongoing if you do not opt out when you are offered the opportunity to do so, or unless and until you advise the relevant organisation otherwise.